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Taking charge

Only you have the power to fight for yourself. This lesson hit me very poignantly recently with a phone call to Verizon.

The background story is that I recently had Verizon FIOS installed and was looking to set up my online account in order to easily view my bill. In order to do this you have [...]

Yes

I haven’t yet seen that new Jim Carrey movie ‘Yes Man’, but I bet I can guess the plot. A down on his luck, middle aged man begins saying yes to each opportunity thrown his way, probably from some curse or mid-life crisis. Am I close? After years of saying no, the man now realizes [...]